Example case
Local shop: from forgotten follow-ups to a simple system
The starting problem
A business that worked, with a good product and happy customers, but that lost sales to the usual things: quotes sent over WhatsApp that went unanswered, follow-up that depended on remembering, and zero visibility of how much money was in play at any moment. No shortage of effort or customers. A shortage of system.
What was built in 5 days
- A client and quote follow-up board with clear states.
- Alerts for contacts that have gone quiet for days.
- WhatsApp templates to reactivate stalled quotes.
- A simple view of money in play and today's follow-ups.
Before and after
| Topic | Before | After |
|---|---|---|
| Follow-up | Kept in someone's head and loose notes. Quotes with no reply that nobody reopened. | A daily follow-up list. No quote goes cold without an alert. |
| Quotes | Spread across WhatsApp, paper, and memory. | One place with each one's state: new, waiting, won, lost. |
| Visibility | No idea how much was in play or which clients had gone cold. | A panel with money in play and at-risk opportunities in view. |
| Time | Whole afternoons redoing the same thing by hand. | The repetitive part, automated or one tap away. |
Why it matters
Most local businesses do not need more tools or a prettier website. They need the work that already comes in to stop slipping through the cracks. A quote that gets followed up on time is money that was almost already earned. That is the kind of improvement I leave working in five days, with no jargon and built around how the business actually runs.
Does something similar happen in your business?
Express Diagnostic: in 5 days I show you where you are losing and leave one improvement working, for €290. If I do not deliver something useful, I refund the money.